Program Coordinator

About IMD

Founded by business executives for business executives, the International Institute for Management Development (IMD) is an independent academic institute with campuses in Lausanne and Singapore as well as a Management Development Hub in Shenzen. We strive to be the trusted learning partner of choice for ambitious individuals and organizations worldwide.  Our executive education and degree programs are consistently ranked among the world’s best by the Financial Times, Bloomberg, Forbes, and others.   Our leading position in the field is grounded in our unique approach to creating real learning, real impact. Through our research, programs, and advisory work we enable business leaders to find new and better solutions.  Our purpose is Challenging what is and inspiring what could be, we develop leaders and organizations that contribute to a more prosperous, sustainable and inclusive world.

To reinforce our team, we are looking for a

Program Coordinator (100%)

The job's mission 
Program Coordinators are the ambassadors for IMD and the first point of contact for IMD participants. Therefore, they contribute highly to the success of IMD and the client experience. In this role, you will manage and coordinate a portfolio of programs, ensuring the smooth running of executive development programs. This entails supporting various stakeholders (participants, the Program Director and suppliers), prior to, during and after program delivery. In parallel, you may act as an assistant to one or more of our Faculty members.

Key activities & accountabilities

• Organize all logistical aspects relating to the preparation & delivery of executive development programs 
• Prepare program budgets & execute accounting affairs related to the programs
• Ensure effective and accurate communication is delivered to the participants, faculty and all stakeholders involved in a timely and professional manner
• Coordinate different program delivery formats; face to face, virtual and hybrid.
• Ensure all details related to program sessions are prepared and troubleshoot technological aspects when required
• Gather all necessary teaching materials & information from necessary stakeholders and liaise with several internal departments (restaurant, security, printshop etc.)
• Handle administrative tasks, follow up with different departments, and organize program logistics such as special events, social activities, session simulations,  and support to faculty, guest speakers and coaches
• Create and populate the online learning platform with all necessary program and travel logistics information as well as session preparation for participants 
• Provide support to participants during the whole length of the program from one day to several weeks (during program delivery, face to face on or off campus and virtual, some weekend work, evenings and/or possible travel required)
   

Ideal profile

• Bachelor in hospitality management, tourism, marketing or equivalent
• Strong experience in a customer relations role 
• Experience working in an international environment
• Tech savvy – ability to work with virtual conference tools (zoom, MS Teams, Miro, etc), able to trouble shoot technical issues.
• Fluent in English; a good command of French is a plus; Chinese or Arabic (Middle East) is an asset
• Computer literate (MS Office necessary, SalesForce and Canvas are a plus) 
• Proven organization and administration skills
• Ability to handle multiple priorities in an independent manner
• Excellent communication skills, customer-focused and diplomatic
• Team player is a must
• Stress management, customer-oriented, professional 
• Time management, strong organization and logistics skills
• Strong sense of responsibility with a proactive and positive attitude 
• Flexibility to work evenings, nights and weekends when required 

How to apply

• If you have the above skills and would like to work in our stimulating environment, please send your complete application file (letter of motivation and resume in English, copies of your work certificates and diplomas). 
• If you’re a qualified candidate with a disability (such as dyslexia, sight and/or hearing disabilities, etc) and you need a reasonable accommodation in order to apply for this position, please specify it in your application. 
• A valid Swiss work permit or Swiss or EU-25EFTA citizenship is required for this position.