Printshop Manager

Contract Type:  Open-ended

Lausanne, CH

About IMD


The Institute for Management Development (IMD) is an independent academic institution with Swiss roots and global reach, founded 75 years ago by business leaders for business leaders. Since its creation, IMD has been a pioneering force in developing leaders who transform organizations and contribute to society.
Based in Lausanne (Switzerland) and Singapore, IMD has been ranked in the Top 3 of the annual FT’s Executive Education Global Ranking for the last nine consecutive years and in the top five for 17 consecutive years. Our MBA and EMBA programs have repeatedly been singled out among the best in Europe and the world.  
We believe that this consistency at the forefront of our industry is grounded in IMD’s unique approach to creating “Real Learning. Real Impact”. Led by an expert and diverse faculty, we strive to be the trusted learning partner of choice for ambitious individuals and organizations worldwide. Our purpose is “Challenging what is and inspiring what could be, we develop leaders who transform organizations and contribute to society.”


To reinforce our team, we are looking for a

Head of Customer Experience and Campus services




The Job's Mission 


To manage a comprehensive printing service to all IMD programs, and the IMD community, in accordance with a service plan, quality management system and service level agreement. The job holder will need to keep up to date with technological advances in the printing industry, and constantly look for ways in which we can enhance or create new services that will add value to overall experience.


Key Activities & Accountabilities 


•    SERVICES: To organise and participate in delivery of all Printshop Services. Focus will be on assisting customers with all aspects of their printing requirements from production to final delivery, whilst ensuring that timescales, schedules and agreed deadlines are respected.
•    CUSTOMER AND SUPPLIER LIASON: To liaise with customers and suppliers to provide the most effective and efficient use of Printshop Resources. Responsibilities includes Identifying, analysing, and negotiating contracts, controlling equipment, and managing appropriate supplier relationships to ensure minimal disruption.
•    BUDGET: Prepare, monitor, negotiate and control the annual budget and expenses, reallocating printing costs to each dept. to monitor and control cost.
•    TEAM MANAGEMENT: Manage, organise, motivate, and develop the team to ensure service continuity and excellence.
•    MAINTENANCE OF MACHINES: Responsible for renewal of machines, and negotiation of contracts with suppliers.
•    LEADERSHIP: Represent the interest of the printshop team at both line manage level at IMD as well as within the overall Campus Service Department. The job holder will be expected to be professionally qualified and able to demonstrate professional judgement in decision making.
•    PROBLEM SOLVING: Solving problems that arise in everyday operations.
•    COMMUNICATION: Presenting and reporting the activities of the Printshop to the line manager and peers within the Campus Service Department, orally or in writing.


•    CFC - technical qualification


•    At least 3-4 years of leading a team and service in the field of printing or reprographics


•    French Speaker with good written and spoken English skills
•    Flexible when it comes to working hours
•    Methodical and autonomous
•    Leadership skills
•    Good team player
•    Ability to manage stress
•    Prioritising workloads 
•    Multitasking
•    Forward thinking and innovative
•    Good IT and computer skills.  Increasingly this work depends on the efficient and effective use of technology


How to apply


If you have the above skills and would like to work in our stimulating environment, please send your complete application file (letter of motivation and resume in English, copies of your work certificates and diplomas). 

If you’re a qualified candidate with a disability (such as dyslexia, sight and/or hearing disabilities, etc) and you need a reasonable accommodation in order to apply for this position, please specify it in your application. 

A valid Swiss work permit or Swiss or EU-25EFTA citizenship is required for this position.