Information & Knowledge Management Specialist

Contract Type:  Open-ended

Lausanne, CH

About IMD


The Institute for Management Development (IMD) is an independent academic institution with Swiss roots and global reach, founded 75 years ago by business leaders for business leaders. Since its creation, IMD has been a pioneering force in developing leaders who transform organizations and contribute to society.
Based in Lausanne (Switzerland) and Singapore, IMD has been ranked in the Top 3 of the annual FT’s Executive Education Global Ranking for the last nine consecutive years and in the top five for 17 consecutive years. Our MBA and EMBA programs have repeatedly been singled out among the best in Europe and the world.  
We believe that this consistency at the forefront of our industry is grounded in IMD’s unique approach to creating “Real Learning. Real Impact”. Led by an expert and diverse faculty, we strive to be the trusted learning partner of choice for ambitious individuals and organizations worldwide. Our purpose is “Challenging what is and inspiring what could be, we develop leaders who transform organizations and contribute to society.”


To reinforce our team, we are looking for a


Information & Knowledge Management Specialist



The Job's Mission 


The Information & Knowledge Management Specialist provides excellent support to IMD’s programs and thought leadership through research information searches, reference desk shifts, pedagogical tool support, IMD research publication registration and reporting, and other librarian tasks based on skills and needs. The Specialist is an integral part of IMD’s library, the Research Information & Knowledge Hub (RIK), which supports IMD programs, research, and institutional reporting. 



Key Activities & Accountabilities 


•    Provide on-campus support and answer information research requests via email and phone from program participants, Faculty, and researchers during Infodesk (reference desk) shifts several times per week
•    Conduct information searches using IMD’s specialized online databases, Knowledge Management System, and the Web
•    Build IMD’s knowledge base by cataloguing IMD’s research outputs and awards on a regular basis
•    Be a key focal point for IMD’s online pedagogical tools “Global Signals” and “What the TECH?” (set up sessions, train users, troubleshoot issues, etc.)
•    Create or support with reports and newsletters to disseminate knowledge about IMD’s research publications
•    Help ensure the accuracy and completeness of IMD research output data through data review and cleaning 
•    As time allows or according to preferences, assist with other tasks such as journal management, digitalization of IMD publications, creation or updating of guides, organization of special library events, etc.  




•    Bachelor’s in Library Science or an associated field





•    At least 2 years of information research experience (in academic or professional setting), using online research databases
•    At least 2 years of experience cataloguing or organizing documents or other information
•    Experience in customer service desirable




•    Good command of oral and written English
•    Strong attention to detail; meticulous and precise
•    Excellent personal organization skills 
•    Capacity to analyse and understand publications and assign relevant metadata tags
•    Comfortable working under tight deadlines when essential to business needs
•    Team player
•    Strives for continual improvement of work processes and tools
•    Technology-oriented (“tech savvy”), with experience in the use of online databases, apps, and the Internet
•    Good knowledge of MS-Office products; in-depth knowledge of Excel would be an asset 


How to apply


If you have the above skills and would like to work in our stimulating environment, please send your complete application file (letter of motivation and resume in English, copies of your work certificates and diplomas). 

If you’re a qualified candidate with a disability (such as dyslexia, sight and/or hearing disabilities, etc) and you need a reasonable accommodation in order to apply for this position, please specify it in your application. 

A valid Swiss work permit or Swiss or EU-25EFTA citizenship is required for this position.