EMBA Student Experience Coordinator

About IMD

The International Institute for Management Development (IMD) has been pioneering leadership development for nearly 80 years. Founded by business for business, we are an independent university institute with Swiss roots and global reach. Operating from Lausanne with strategic hubs in Singapore, Shenzhen, and Cape Town, IMD works with 19,000+ executives from 120+ countries annually. Our 145,000+ alumni form a powerful global network. Consistently ranked among the world's top business schools, IMD bridges cutting-edge research with real-world application to help leaders solve problems, scale solutions, and drive impact. Real Learning for Real Impact.

To reinforce our team, we are looking for an

EMBA Student Experience Coordinator - Fixed term contract until May 2027

The Job’s Mission
Administer and coordinate IMD’s Executive MBA program, ensuring the quality of all program logistics and delivering a seamless, high‑quality participant experience with consistency in coordination with the Program Director, Student Experience & Academic Affairs Director and the degree programs team members.

Key Activities & Accountabilities 

Program Logistics & Delivery

• Ensure program logistics including the preparation & delivery of on-campus modules, distance learning sessions, and immersion weeks in different global locations (including accommodation, transportation, F&B, company visits, social activities, conference facilities, speakers, etc). Travel involved.
• Coordinate daily program and teaching material for on-campus modules, distance learning sessions, and immersion weeks, working with faculty, faculty assistants and degree program staff.
• Anticipate operational issues and proactively resolve them to ensure smooth program delivery. 

Academic & Learning Platform Support

• Create, manage and update the program’s learning platform.
• Oversee participants’ assignments submissions and liaise with the Academic Affairs team to make sure the program library (syllabi, assignments, preparation materials, pre readings, case study, assignments) is up to date, and all information and material distributed to the participants are made available timely and to some extend GDPR compliant.

Financial & Supplier Management

• Create purchase orders, process invoices and select suppliers in line with allocated budget.
• Establish contracts and communicate with suppliers, experts and coaches.

Participant Experience & Support

• Communicate with and provide support to participants in a timely manner for the duration of the program (at a distance and on residential modules).
• Liaise and align with Student Experience Manager and Student Experience and Academic Affairs Director to follow up on participants aims achieved.
• Liaise and align with Student Experience and Academic Affairs Director on participants respect of the code of conduct.
• Execute general administrative duties that are linked across the student experience team.

Stakeholder Coordination

• Liaise effectively and courteously with external and internal stakeholders.
• Liaise and align with Student Experience Manager and Student Experience and Academic Affairs Director to monitor issues’ alignment with Degree Program Unit.
• Collaborating closely with the Program Director and Student Experience and Academic Affairs Director to ensure alignment with degree programs learning objectives.
• Provide regular updates to Student Experience Manager, Student Experience and Academic Affairs Director, and Program Director on program scheduling, logistics and delivery bottlenecks to support the continuous improvement of the program.

Education 

• Bachelor’s in hospitality management, tourism, marketing/communications or equivalent

Experience 

• Work experience in an environment with demanding internal and external stakeholders, such as event management, hospitality industry.
• Experience working in fast‑paced, high‑pressure environments is a strong advantage.
• International experience and/or work with culturally diverse clients preferred. 

Competencies 

• Excellent written and spoken English
• Well organized and detail-oriented
• Professional and reliable, hardworking, conscientious and flexible
• Proactive and capable of working with limited supervision
• Ability to adapt to change and respond quickly
• Excellent knowledge of MS-Office (Word, Excel, PowerPoint, Outlook), and aptitude to learn new applications
• Ability to work on several projects simultaneously
• Excellent interpersonal and communication skills
• Flexible to work some evenings, weekends and travel as required
• Strong team player who can work independently
• Ability to think creatively and challenge the status-quo
• Assertive nature, able to present ideas effectively and manage diverse stakeholder expectations
• Strong problem solving skills and ability to manage unexpected operational challenges

How to apply

If you have the above skills and would like to work in our stimulating environment, please send your complete application file (letter of motivation and resume in English, copies of your work certificates and diplomas). 

If you’re a qualified candidate with a disability (such as dyslexia, sight and/or hearing disabilities, etc) and you need a reasonable accommodation in order to apply for this position, please specify it in your application. 

A valid Swiss work permit or Swiss or EU-25EFTA citizenship is required for this position.